Evaluations
Consilium Group utilizes a proprietary evaluation process, developed from over thirty years of field experience. Our evaluation process is a combination of management and staff interviews along with real time observation. The evaluation considers significant points regarding the customer experience when dining out such as:
- Operational Analysis
- Current Marketing Efforts
- Top line revenue and bottom line profit analysis
- Restaurant Outside Appearance
- Front Door and Dining Room Appearance
- Menu Analysis
- Ambiance
- Dining/Wait Staff Service, Skills and Technique throughout the dining experience
- Food Preparation and Quality
- Service Ending
- Payment Handling
- Restrooms
- and much more.
As you and your staff diligently participate in the evaluation stage, the result will be an evaluation guide that becomes a handy report to build upon and reference at any time.
