Client Testimonials
"I would like to take this opportunity to thank Mr. Ragan for all the advice and expertise he offered me during the onset of my company. The knowledge and consulting he provided were invaluable. I was very impressed with how much he had to offer from all his previous experience. I would absolutely recommend his consulting services to anyone looking to start a new business or improve their existing one."
Cindy Castelli
Seekers Coffee House Franchise Co., Founder
"Steve Ragan was a franchise consultant for my steakhouse in Cynthiana, Kentucky. I am very pleased with how good Steve is at analyzing the numbers. He reviewed our food and labor issues and helped me reduce food cost by 3% and labor costs by 5%. Steve's ability to use his years of experience for real time, relevant coaching of my managers has increased our entire organizations effectiveness. I once told Steve that he was as good as some of my bank accountants. He has become a resource I turn to time and again as I focus on improving my restaurants daily operations."
James Brown
Mayor, Cynthiana, Kentucky
Owner of KFC, Ponderosa, Pizza Hut, Burger King
"The knowledge and expertise Steve Ragan brought to Travel Centers of America and specifically the Country Pride Restaurant, led to a 25% increase in sales (over $1,000,000 in revenue) the first year. With his aptitude for cost control, Steve helped our team exceed profit plans each of the four years he worked with us. After helping our store improve food quality and service standards, Steve implemented a local marketing program enabling us to rebuild outside sales and guest focus."
George Sheets
General Manager, Travel Centers of America - Eaton Ohio
"I have known Stephen Ragan for 23 years. In 1987, I was manager of the candy company Blum's located inside Sears, in downtown Dayton, Ohio. I had never worked retail before. My working background was secretarial. I was given one day of training and left on my own to manage a staff of four and a café and candy store.
I was in charge of employee discipline, scheduling, merchandising, knowing health inspector rules, and everything that goes along with running a business. My regional manager came once a month to check on things.
I was scared to death until I remembered that Steve trained managers to open Ponderosa units. I asked Steve if he would please take his Saturday and train me. Steve was kind enough to do so. We spent most of Saturday going over hiring rules, cleaning rules, health rules, and most everything I would need to know to run my business.
In my first year I increased sales for the company 35% over the previous year. I was the only Blum's manager to increase sales at all. I also won awards for being the best organized manager. I contribute my success in my having help from Stephen Ragan.
I highly recommend Stephen Ragan for any consulting business you may need."
Linda Walsh
Manager of Blum's of San Francisco
